52 Letters52 Letters

Contact and Support

Before starting the program, whitelist the email address letters@themetafather.com. This ensures weekly modules, reflections, and letter prompts arrive without interruption.

Support is available when needed, with clear responses provided to help keep work on track.

Primary Support Contact

For assistance, contact the support team directly at: letters@themetafather.com

Use this email for:

  • Technical problems accessing the platform or emails
  • Billing or subscription questions
  • Problems receiving weekly modules
  • Website or account access issues

Every message receives careful, professional handling with the goal of quick resolution.

Response Time Expectations

  • Response within 24-48 business hours (most answered sooner)
  • Weekend and holiday delays (support not monitored unless previously announced)
  • URGENT in subject line for time-sensitive matters (prioritized upon availability)
  • Every message is read, considered, and answered with intent to help

When to Use Support vs. Coaching

When to Use Support:

  • Billing questions
  • Technical problems
  • Access issues within the platform
  • Problems receiving weekly modules

When to Use Coaching:

  • Personal fatherhood challenges
  • Relationship or leadership struggles
  • Questions about identity, worldview, or clarity
  • Situations requiring guidance rather than troubleshooting

Technical Troubleshooting

I didn't receive this week's email:

  1. Check Spam or Junk folder
  2. Search inbox for program name or sender email
  3. Whitelist the email address
  4. Confirm checking the same registered email

I can't log in:

  • Use password reset on login page
  • Ensure correct email address used
  • Update account details if previously logged with different email

My module isn't loading:

  1. Refresh the page
  2. Try different browser or device
  3. Disable browser extensions blocking scripts or content
  4. Check internet connection and try again

I changed my email address:

  1. Log in and update email under Account Settings
  2. Contact support if old email no longer accessible

Whitelisting Instructions:

General steps (all providers):

  • Add email address to Contacts
  • Mark misplaced email as "Not Spam"

Gmail:

  1. Settings, Filters and Blocked Addresses, Create New Filter
  2. Enter email address
  3. Select "Never send it to Spam"

Outlook:

  1. Settings, Mail, Junk Email
  2. Add email address under Safe Senders and Domains

Apple Mail / iCloud:

  1. Move one email to Inbox
  2. Choose "Move All From Sender"
  3. Or add email to iCloud Contacts

Yahoo Mail:

  1. Settings, More Settings, Filters, Add New Filter
  2. Enter email address and set to Inbox delivery
  3. Mark misplaced email as "Not Spam"

Billing and Subscription Questions

How do I update my payment method?

Update credit or debit card in account dashboard under Billing or Account Settings. Changes take effect immediately.

Can I switch between monthly, annual, or lifetime plans?

Yes. Upgrade anytime (takes effect immediately). Downgrades typically apply at current billing period end.

How do I cancel my subscription?

Cancel directly from account dashboard. No further charges made once cancelled.

What happens after I cancel?

Monthly subscriptions: access ends when current paid period ends.

Access loss includes:

  • All program modules
  • Weekly letters
  • Community spaces
  • Personal library within platform

Annual and lifetime members retain access per plan duration. Lifetime members retain access permanently.

What happens if a monthly payment fails or is stopped?

Monthly subscriptions require active payments for access. Failed payments trigger automatic retry attempts. After several failures, subscription cancels and access stops.

This distinction reflects difference between temporary access (monthly) and permanent ownership (lifetime).

For full details, review the Pricing and Refund and Cancellation Policy pages.

Community Guidelines

The community space supports fathers working through 52 Letters to My Son. It is not a general discussion forum.

Guidelines:

  1. Stay focused on the program -- discussion centers on weekly letters, themes, questions, and curriculum challenges.
  2. No political or religious debates (despite strong convictions, community is not for theology or politics debate).
  3. Respect confidentiality -- what fathers share stays here.
  4. No mocking, shaming, or humiliation (building fathers, not posturing or tearing down).
  5. Write and speak with restraint (clarity, reflection, responsibility -- not impulsive reaction).
  6. No deception or manipulation (no emotional manipulation, coercion, guilt tactics, or influence strategies).
  7. Broader theme discussions available over time; currently community supports focused work becoming professional fathers.